AI Alerts
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Call split
Answered · dropped · no answer
Conversion Mix
Answered, conversion by answered, conversion by total calls
Leads trend
Answered calls vs leads over time
Outcome Performance
Grouped by outcome sentiment with contacts, calls, and cost
Call records
Showing page 1 · WhatsApp: All · click a row for transcript and AI call analysis (more pages available)
Last 7 days call QA flags
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TALKING TIME
COST
TRANSACTED LEADS BY BRANCH
AI Alerts
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Weak campaign: Loading…
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Call split
Answered · dropped · no answer
Conversion Mix
Answered, conversion by answered, conversion by total calls
Calls and Answered by Project
Answered share of total calls per campaign — sorted by volume
Answered and Leads by Project
Leads generated from answered calls per campaign — sorted by volume
AGENT COST
AI Alerts
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Call metrics load after sign-in.
Campaign metrics load after sign-in.
Campaign metrics load after sign-in.
Call timing metrics load after sign-in.
Contacts status
Latest outcome by contact — expand a row for its attempt history
BrightCall Controls
Upload a contact list, analyse it against history & AI, then push approved contacts to a project
Received CRM batches
1 · Upload Excel contact list
WhatsApp Controls
The existing WhatsApp application, signed in with your Dashboard account
SPEED TO LEAD CALLS
Speed to Lead Calls
CALL SUMMARY
Call split
Answered vs not answered
Calls by environment
Distribution across assigned environments
Call trend
Total calls vs answered calls over time
Status breakdown
Call statuses reported by SpeedToLead
Call records
Loading call history · click Recording to open the call recording
| Date & time | Environment | Caller | Widget | Agent | Status | Result | S2L tag | Recording | Transcript | Quality Assurance |
|---|---|---|---|---|---|---|---|---|---|---|
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CUSTOMER SERVICE
Customer Service Calls
CALL SUMMARY
IVR journeys
Distribution by complete decoded journey
Follow-up status
Done vs not done
IVR journey trend
Completed vs incomplete journeys over time
IVR journey breakdown
Complete decoded path across every IVR choice
Calls
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| Date & time | Caller | Destination | Status | Call result | Follow-up | Call ID | |
|---|---|---|---|---|---|---|---|
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USER MANAGEMENT
Roles & permissions
What each role can do — granted permissions are highlighted
Users
Click a user to edit role, status and project access
Security Log
Authentication and dashboard activity. Access restricted to the security owner.
Integration API Keys
Generate, monitor and revoke server-integration keys. Plain keys are shown once.
CRM PIPELINE
AI Alerts
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Lead Generated Trend
By month, and by day when a month is selected
Leads Distribution
Pick a team to filter, then view the agent split
Recent leads
Showing page 1 of live leads · total 63
Last 7 days CRM QA alerts
OpenAI reviewed 7 leads · every alert below is the same rule: the same phone number appears on multiple CRM leads